zz22 Responsible Gaming
— Play Smart, Stay in Control

zz22 is committed to providing a gambling environment that is fair, transparent, and genuinely safe for every player in Bangladesh and beyond. We recognise that while the vast majority of our players enjoy zz22 as a recreational activity without any adverse effects, a small number of individuals may develop problematic gambling behaviours. Our responsible gaming programme exists specifically to support those players — and to give all players the tools they need to remain in full control of their experience.

Our approach to responsible gaming is built on three principles. First, prevention — we give every player access to deposit limits, time limits, and reality check alerts from the moment they open their account, so that responsible play is the default, not an afterthought. Second, early intervention — our automated monitoring systems flag unusual patterns such as rapidly escalating deposits, unusually long sessions, or a sharp increase in bet sizes, and our team follows up proactively to check in with affected players. Third, effective support — when a player decides they need to step back, we make self-exclusion and account closure straightforward, immediate, and irreversible for the duration of any chosen period.

zz22 operates on the firm belief that a healthy player community is a sustainable one. We have no interest in retaining players who are gambling beyond their means or against their own wellbeing. If you are a Bangladesh player who is finding it difficult to stay in control, please read this page carefully and do not hesitate to use the tools and contacts listed here. Your wellbeing always comes first.

zz22 strictly prohibits any person under the age of 18 from opening an account, making a deposit, or placing any bet on our platform. This rule is absolute and applies to every player in Bangladesh and in every other jurisdiction we serve. There are no exceptions.

Why We Enforce This Rule

Young people are particularly vulnerable to the potential harms associated with gambling. Adolescent brains are still developing the risk-assessment and impulse-control faculties that are essential for making informed gambling decisions. Exposure to gambling at a young age is strongly associated with higher rates of problem gambling in adulthood. For these reasons, zz22 treats under-age access as one of the most serious compliance issues on our platform.

How We Verify Age

All new zz22 accounts are subject to Know Your Customer (KYC) verification. During this process, players are required to submit a valid proof of identity — typically a Bangladesh National Identity Card (NID), passport, or other government-issued document that clearly states the holder's date of birth. Accounts are restricted from making withdrawals until KYC verification is successfully completed. In cases where our automated systems flag a potential age concern, a manual review is conducted before account access is granted or maintained.

Parental Controls

If you are a parent or guardian in Bangladesh who is concerned about a minor accessing online gambling platforms, we strongly encourage you to install reputable parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and similar applications can block access to gambling websites at the device level. Additionally, most internet service providers in Bangladesh offer household-level content filtering — contact your ISP for details on activating gambling category filters.

One of the most effective tools for maintaining control of your gambling spend is a deposit limit. zz22 allows you to set a maximum amount that you are permitted to deposit into your account within a chosen time frame. This ensures that even in moments of excitement or impulse, you cannot exceed the budget you have set for yourself in advance.

Available Limit Types

zz22 supports three deposit limit periods, which you can set independently or in combination:

How to Set or Change a Deposit Limit

A time-out is a short-term account suspension designed for players who feel they need a brief pause from gambling without committing to a long-term self-exclusion. Time-outs are an important part of the zz22 responsible gaming toolkit and can be activated instantly by any player at any time.

Available Time-Out Periods

zz22 offers the following time-out durations:

• 24 Hours — a one-day cooling period. Suitable for players who feel they have had an emotionally charged session and want to step back before their next play.
• 7 Days — a one-week pause. Recommended if you have noticed yourself playing more frequently than you intended or if gambling has been occupying more of your thoughts than you are comfortable with.
• 30 Days — a one-month break. A meaningful pause that gives you time to reassess your relationship with gambling, seek advice if needed, and return only if and when you feel fully ready.

What Happens During a Time-Out

During any active time-out period on your zz22 account, the following restrictions apply without exception:

• You cannot log in to the zz22 platform.
• You cannot make any deposit via bKash, Nagad, Rocket, Upay, or any other payment method.
• You cannot place any bet on casino games, slots, or cricket/sports markets.
• You will not receive any promotional emails, SMS messages, or bonus offers from zz22.
• Your account balance is preserved safely and will be available when the time-out period ends.

Ending a Time-Out Early

Time-outs of 24 hours and 7 days can be lifted early by contacting our support team, subject to a mandatory reflection conversation with a support agent. Time-outs of 30 days cannot be lifted early under any circumstances and automatically convert to the self-exclusion flow if you request an extension during the active period. We impose this restriction deliberately — a 30-day time-out is intended to be a genuine, uninterrupted break.

Self-exclusion is zz22's most powerful responsible gaming tool and is intended for players who have recognised that gambling is causing them — or those close to them — genuine harm. A self-exclusion is a long-term, binding commitment to stop gambling on zz22 for a defined minimum period. It is a serious step and one that zz22 fully supports without question or judgement.

Self-Exclusion Periods

The following self-exclusion periods are available:

• 6 Months — the minimum self-exclusion period. Cannot be lifted or shortened under any circumstances.
• 1 Year — a 12-month exclusion period, recommended for players who have been experiencing persistent difficulties.
• 3 Years — a long-term exclusion suited to players who need an extended period away from gambling to address underlying issues with professional support.
• Permanent (Indefinite) — a permanent self-exclusion that closes your zz22 account with no possibility of reinstatement. This option is irreversible.

How to Request Self-Exclusion

You can request self-exclusion through any of the following methods. All requests are processed immediately — we do not impose waiting periods for self-exclusion activation:

• Contact our support team via live chat on the zz22 platform and state that you wish to self-exclude. The agent will process the request during the conversation.
• Email [email protected] with the subject line "Self-Exclusion Request" and specify the period you are choosing. Your account will be suspended within 24 hours of our receiving your email.
• Use the self-exclusion option directly within the Responsible Gaming section of your Account Settings.

What Happens When You Self-Exclude

• Your account is immediately suspended and all active sessions are terminated.
• You are removed from all zz22 marketing lists. You will not receive any promotional communications for the duration of the exclusion and for 12 months after reinstatement.
• Any pending withdrawals at the time of self-exclusion are processed normally — your funds are not affected.
• You cannot create a new zz22 account during the exclusion period. Any account opened in circumvention of a self-exclusion will be closed and deposits returned.
• At the end of a non-permanent self-exclusion period, zz22 will contact you to confirm that you wish to reinstate your account. Reinstatement does not happen automatically.

Not sure whether your gambling habits are healthy? The following self-assessment questions are adapted from widely used problem gambling screening tools. Read each question honestly and reflect on whether it describes your experience over the past 12 months. There are no right or wrong answers — this is for your own awareness only.

If you answered yes to two or more of the questions above, your gambling behaviour may be moving beyond recreational enjoyment. This does not mean you are in crisis — but it is a signal worth taking seriously. We encourage you to use one of the responsible gaming tools on your zz22 account, or to reach out to our support team or an independent counselling service for a confidential conversation. Taking action early makes a significant difference.

If you are concerned about your own gambling behaviour or that of someone close to you, the following support options are available. zz22 provides direct in-platform support, and we also encourage players to seek independent professional guidance when appropriate.

Whether you are a new player at zz22 or a long-time member of our Bangladesh community, the following practical guidelines will help you keep your gaming experience healthy, enjoyable, and firmly within your control.

Above all, remember that responsible gaming is not about restricting your enjoyment — it is about protecting it. By staying in control, you ensure that every session at zz22 remains what it is meant to be: a fun, exciting, and genuinely entertaining experience.